Customer Service Representative

Sales Department

Full Time

JOB PURPOSE

Manager on Duty assign and manage supervisors for inbound and outbound tasks, prepare and review schedules, monitor and adjust manpower and operations, audit and spot check processes, ensure compliance with procedures, and coordinate logistics and shipments.

Job Description

Assign supervisors for inbound and outbound tasks
Prepare 2 weeks work schedule of inbound and outbound supervisors every other Wednesday
Review actual attendance vs plan for the day, plan for re-distribution of manpower or for overtime if needed
Make sure inbound docks are fully occupied
Audit scrap for sale before loading to scrap hauler
Spot check unloaded shipments if palletizing is correct based on pallet configuration
Check FIFO of incoming shipments if being followed
Check delivery schedule of fulfillment vendors if being followed
Inform MOD 2 of the expected inbound shipments for the next day
Review outbound truck trip routing schedule if being followed
Make sure outbound docks have trucks
Make sure outbound teams follow build-load policy
Make sure outbound stagings are clear except with assigned picklist
Check team number tag of pickers, unloaders if aligned with outbound auditor and inbound receiver
Maintain cleanliness and orderliness in inbound and outbound staging's and docks
Update end of shift reports

Incoming shipment report

Number of containers
Trucks
Pallets received
Unreturned pallets
Empty pallets on hand

Outbound shipment report

Number of containers
Trucks
Pallets dispatched

Report issues and concerns to DC manager

Attendance
Truck requirement
Consumables
Perform other task/s that may be assigned from time to time.

JOB DIMENSIONS

Core Competencies:

Excellent organizational skills and be proactive

Values and Virtues:

People oriented and result driven.

Qualifications

Education:

Bachelor’s Degree in any course

Training/ Seminars:

Leadership Trainings

Experience:

Atleast 3 years work experience

Company Benefits