Customer Service Representative

Sales Department

Full Time

JOB PURPOSE

Provides assistance to Jr. Sales Supervisor, Sales Executives and Sales Associates in coordinating with clients the status / updates in their shipments. Learning the sales process and techniques to be able to gain knowledge that can be used to handle clients if given accounts to maintain.

Job Description

Maintaining and developing relationships with existing customers and prospect clients
Accepting calls from clients and assisting on their shipments
Adhering to company procedures especially sales procedure
Attending company training programs related to task
Sending proposal to prospect client via email (at least 20 clients / day)
Perform other task that may be assign from time to time.

JOB DIMENSIONS

Core Competencies:

Strong phone contact handling skills and active listening
Proven customer support experience
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize and manage time effectively

Values and Virtues:

Has commitment and integrity
Adaptability and Ability to Work Under Pressure
Open for improvement and growth

Qualifications

Education:

College Graduate preferably BS in Customs Administration or Any Business Course or any related field.

Experience:

Newly Graduate or with experience in Sales, Customer Service or Marketing

Company Benefits

Competitive Salary.
Health Insurance Plan or HMO.
Group Accident Insurance.
Yearly Performance Increase.
Promotional/Merit Incentives.
Company Phone with Mobile Data.
Internal and External Training.
Shuttle Services.